A FAQ’s general purpose is to provide information on frequently asked questions or concerns. FAQs are a great way us to educate our customers on common problems they are likely to encounter with their computers or answer questions about our products and services. If you have a question not listed, send it to Technical Support and we will add it to the list.
The first step for a liquid spill is to immediately turn off your laptop, unplug the charger from the laptop (if applicable), and remove the battery, if possible. The objective is to remove all power sources that can create a short-circuit in your laptop. Next, turn your laptop upside down to let any liquid drain from your keyboard. We recommend leaving your laptop in this position for 1 – 2 days.
At the completion of the ‘drying out’ period, turn over your laptop and inspect the keyboard for any remaining visible liquid. If none is found, connect the battery (if applicable) and turn on your laptop.
There are three (3) outcomes from a liquid spill:
- The laptop will power up successfully. At this point no other actions are needed.
- The laptop appears to be ‘dead’ and will not power up. In this case, you should call a computer repair company to inspect your motherboard.
- The laptop boots up successfully, bur some or all the keys on the keyboard do not work. The keyboard is damaged and you should have the keyboard replaced.
To receive a Free Quote to repair your laptop, complete the form on this page.
Here are the key signs you hard drive (HD) may be damaged:
- Your internal or external HD is not recognized by your computer.
- Computer will not boot up correctly.
- Your HD may be corrupted if your computer keeps going into the automatic repair mode.
- Loud noises or a grinding sound coming from your drive.
If you see or hear any of these conditions, it is important to immediately turn off your computer to reduce the possibility of further damage and call Tech360i for a quote on our data recovery services.