A FAQ’s general purpose is to provide information on frequently asked questions or concerns. FAQs are a great way us to educate our customers on common problems they are likely to encounter with their computers or answer questions about our products and services. If you have a question not listed, send it to Technical Support and we will add it to the list.

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additional coolingI had someone take a look at my PC and they recommended that I install additional cooling for my CPU. I have significantly upgraded the MB, GPU & CPU so it might make sense. I have 6 fans, but the radiator is only a 120mm. I would like to upgrade it to at least a 240mm but I’m not sure if there is room, I’m not familiar with where things can go in the build. PC is just over a year old and I clean for dust every few months or so.Response from Tech360i Computer Services – Additional CoolingIt was not clear from the pictures if your case can accommodate a 240mm cooling radiator. The larger radiator would extend down toward the graphics card and the there may not be enough clearance for the larger radiator including a fan. Sometimes the radiator can be mounted on the top of the case if there are vents (did see in the pictures if the top of your case was vented or solid). If you are planning any future upgrades a larger case and additional cooling will be helpful.Have you looked at the operating temperatures of the CPU and case? Depending on the motherboard, you should be able to find this information in the BIOS. If you don’t have this information, are you receiving any temperature alerts/alarms?Customer ResponseNo holes up top. The CPU is operating at 65C.Tech360i ResponseBased on the information you provided, we don’t think 65C is a temperature to be concerned about … the max temperature of the Ryzen 9 5900X is 90C so you still have quite a bit of headroom. The radiator fan should be connected to the CPU fan connection on the motherboard which is designed to automatically increase fans speed (rpm) as the temperature rises.Before purchasing another radiator or case, we recommend increasing the speed on all fans (particularly the radiator fan) to increase airflow and provide additional cooling, but the tradeoff will be more noise. The direction of the fans (i.e., air flow) is another important consideration. Not sure why additional cooling was recommended, especially when you are not experiencing any problems and the CPU temperature is well within the operating range.

liquid spillThe first step for a liquid spill is to immediately turn off your laptop, unplug the charger from the laptop (if applicable), and remove the battery, if possible. The objective is to remove all power sources that can create a short-circuit in your laptop. Next, turn your laptop upside down to let any liquid drain from your keyboard. We recommend leaving your laptop in this position for 1 – 2 days.

At the completion of the ‘drying out’ period, turn over your laptop and inspect the keyboard for any remaining visible liquid. If none is found, connect the battery (if applicable) and turn on your laptop.

There are three (3) outcomes from a liquid spill:

  1. The laptop will power up successfully. At this point no other actions are needed.
  2. The laptop appears to be ‘dead’ and will not power up. In this case, you should call a computer repair company to inspect your motherboard.
  3. The laptop boots up successfully, bur some or all the keys on the keyboard do not work. The keyboard is damaged and you should have the keyboard replaced.

To receive a Free Quote to repair your laptop, complete the form on this page.

hard driveHere are the key signs you hard drive (HD) may be damaged:

  • Your internal or external HD is not recognized by your computer.
  • Computer will not boot up correctly.
  • Your HD may be corrupted if your computer keeps going into the automatic repair mode.
  • Loud noises or a grinding sound coming from your drive.

If you see or hear any of these conditions, it is important to immediately turn off your computer to reduce the possibility of further damage and call Tech360i for a quote on our data recovery services.